SHIPPING POLICY

Hautology Watches Ltd.

Last updated: 13/08/2026

We ship watches and accessories worldwide. Every shipment is fully insured for its sale value and handled with the level of care you’d expect for a high-value item. If you have any questions about shipping before or after placing an order, please don’t hesitate to get in touch.

1. Where We Ship

We ship to most destinations worldwide. We select our carriers carefully based on the destination and the value of the item being shipped, and we only use services we are satisfied are up to the task.

In rare cases, we may be unable to ship to a particular destination due to carrier limitations, local import restrictions, or other factors outside our control. If this applies to your order, we will let you know as soon as possible and arrange a full refund.

We do not ship to PO boxes. All shipments require a physical delivery address where a signature can be obtained.

2. Shipping Rates & Estimated Delivery Times

Shipping is a flat rate based on destination. Delivery timeframes are estimates and are not guaranteed — see Section 4 for more on delays.

Shipping costs are added to your order total at checkout. No surcharge is applied for paying by card: surcharging consumer card payments is prohibited under the Payment Services Regulations 2018 (transposing PSD2), and we do not apply one. Direct bank transfer remains available as an alternative payment method.

Delivery timeframes run from the date of dispatch, not the date of order. Please allow for dispatch time as set out in Section 3.

3. Order Processing & Dispatch

We aim to dispatch all orders within two working days of payment being confirmed. Working days are Monday to Friday, excluding Irish public holidays.

If for any reason we are unable to dispatch within this timeframe — for example, due to an unforeseen circumstance or a delay in confirming your identity or payment — we will contact you promptly to let you know and to agree a revised dispatch date.

Once your order has been dispatched, you will receive confirmation from us along with tracking information so you can follow its progress.

4. Delivery

4.1 Signature Required

A signature is required on delivery for all shipments. This is non-negotiable given the value of the items we send. Please ensure someone is available to sign for your parcel at the delivery address. If a delivery attempt is unsuccessful, the courier will leave instructions for re-delivery or collection.

4.2 Delivery Address

We are happy to ship to an address other than your billing address — for example, if you would like an item delivered to your workplace or as a gift to a recipient. Please make sure the delivery address is accurate and complete when placing your order. We are not responsible for failed or delayed deliveries caused by an incorrect or incomplete address provided by you.

4.3 Your Responsibility on Delivery

Please monitor your tracking information once your order has been dispatched and make all reasonable efforts to receive your parcel. If a delivery attempt fails and the parcel is returned to us, re-delivery charges may apply.

Once a parcel is marked as delivered by the courier and a signature has been obtained, our responsibility for the shipment ends. We are not liable for items that go missing or are damaged after confirmed delivery. If you believe there is an issue with your delivery, please contact us immediately.

4.4 Delays

Delivery timeframes are estimates. Delays can occur due to factors outside our control, including customs clearance, carrier disruptions, adverse weather, or other unforeseen events. We are not liable for delays caused by such circumstances, but we will do our best to help you track and resolve any issue with your shipment.

For international shipments, please be aware that customs processing times vary by country and are outside our control. Import duties, taxes, or customs fees may also be applicable depending on your country — see Section 6.

5. Insurance & Lost or Damaged Shipments

Every order we dispatch is fully insured for its sale value during transit. We bear responsibility for the shipment from the point of dispatch until confirmed delivery.

If your order arrives damaged, or if it is lost in transit, please contact us as soon as possible. We will open an insurance claim on your behalf and keep you updated throughout the process.

Any refund or replacement will be arranged once the insurance claim has been resolved. We ask that you allow this process to conclude before raising a chargeback with your card provider, as a chargeback initiated while a claim is in progress may complicate or delay the resolution.

Please note that our insurance cover does not extend to loss or damage that occurs after a confirmed delivery has been made and a signature obtained. If you have concerns about the security of your delivery location, please contact us before placing your order so we can discuss alternative arrangements.

6. Customs, Import Duties & Taxes

For shipments outside Ireland, your order may be subject to import duties, taxes, or customs clearance fees levied by the destination country. These charges are entirely outside our control and are the responsibility of the recipient.

We are not able to predict what charges may apply in your country, and we strongly recommend checking with your local customs authority before placing an order if you are unsure. We will not misrepresent the contents or value of a shipment on customs documentation under any circumstances.

If a shipment is refused by customs or returned to us due to unpaid duties or taxes, any re-delivery or return costs will be the responsibility of the buyer. We will contact you to discuss options if this occurs.

7. Returns Shipping

Our Returns & Warranty Policy sets out the full details of how returns and warranty claims are handled. In summary:

• Where you are returning an item within the applicable cooling-off period, return shipping costs are your responsibility. We recommend using a fully insured, tracked service. We are not responsible for items lost or damaged on their way back to us.

• Where you are sending a watch to us for a valid warranty repair, we will reimburse your shipping costs upon receipt of your shipping receipt. Once repaired, we will return the watch to you at our cost.

Please do not send any item back to us without contacting us first. Our full returns and warranty process is set out in our Returns & Warranty Policy, available on our website.

Questions About Your Shipment?

If you have any questions about shipping, your order, or a delivery in progress, please get in touch and we will do our best to help.

Hautology Watches Ltd. — Registered in Ireland — CRO No. 814820 — 5 Gardiner Row, Dublin 1, D01 R3K1